Terms & Conditions

Last updated: 21 September 2026

1. Scope of services and goods

ThermaTech Home Services Ltd provides domestic heating, radiator, thermostat and air-conditioning services, together with the plumbing connections those systems require. Our work is on residential properties.

A quotation covers that quotation only. Anything beyond the agreed scope counts as additional work and is priced separately.

2. Enquiries, quotations and contract

A quotation rests on what was visible to us and what you told us at the survey. If the reality turns out to be different, we pause and go through the consequences with you before continuing.

The contract arises when you accept a quotation in writing and we confirm the dates for the work.

If a price was given in error, or materials change in availability or cost before work starts, we will tell you and settle a revised figure with you first.

3. Scheduling, access and risk

Dates are agreed beforehand. You agree to provide safe access to the property and to the areas where the work will happen.

Materials and equipment remain ours until installed. Once the work is finished and handover has taken place, responsibility for the installed system passes to you.

If the work requires water or heating to be off, we will tell you which period that covers so you can plan around it.

4. Cancellation, changes and refunds

Tell us as early as you can if you need to cancel or move a booking. Where materials were ordered specifically for your job, we may ask you to cover costs already committed.

Weather, access or the state of the existing system may make it unsafe or impractical to continue. If so, we agree a new date with you.

5. Liability

Work is carried out with reasonable skill and care, and any defect in our workmanship that appears and is reported to us will be put right.

Faults in parts of the system we did not install are outside our liability, as are problems caused by work done by others after we have left.

Nothing in these terms limits liability where it cannot lawfully be limited.

6. Governing law and disputes

German law governs these terms.

If a dispute arises, raise it with us first at services@thermatechhome.services so we can try to settle it between us.