Privacy Policy

Last updated: 21 September 2026

Who we are

ThermaTech Home Services Ltd is registered as a limited company, company number 16972198. Privacy questions can be sent to services@thermatechhome.services.

It explains what personal information we hold when you contact us or browse the site, the reasons we hold it, and what you can ask us to do with it.

What we collect

If you enquire or book a visit, we hold what you send us: name, telephone number, email address, postcode and a description of the work you are asking about.

Browsing the site, our hosting and the plugins running on it may log routine technical data such as your IP address, browser type and the pages you looked at. We use that to keep the site working and secure.

Why we hold it

We use your details to reply to the enquiry, to arrange and carry out a visit, to quote for work, and to keep a record of what was done at a property.

We do not use your details for marketing, and we do not sell or rent them on.

Who we share it with

Only where running the business needs it, or where the law requires it. In practice that means our website and email hosts, and accountants or professional advisers where relevant.

Any third party handling information for us may only do so on our instructions.

How long we keep it

Enquiry details stay with us only as long as it takes to deal with the enquiry and any work arising from it.

Records of work at a property are kept on after the job ends, so a later visit can build on what is already known about the system.

Your rights

You can ask to see what we hold about you, ask for anything wrong to be corrected, or ask for it to be deleted where we have no need to keep it.

To make a request, email services@thermatechhome.services. If you are unhappy with how we have handled it, you can complain to the Information Commissioner's Office.

Cookies

Cookies and similar technologies are used on this site. What they are, and how to control them, is covered in our Cookie Policy.

Changes to this policy

Should this policy change, the updated version appears here with a new date at the top.